Ordered items are shipped within 1-3 business days using UPS and/or USPS. All product returns should be shipped to: Jonsson Design, LLC, 2819 Burnham Blvd, Minneapolis, MN 55416. Customers are responsible for return and exchange shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item.
Our refund policy is 30 days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. If possible, please return your clock in the original packaging. Items with visible damage and /or missing parts are not eligible for a Return.